Microsoft Teams – Energy Pal

Your ultimate calling solution

This all-in-one solution offers seamless PSTN calling and advanced call control features. Operator Connect ensures reliable VoIP connectivity through Gamma’s extensive network, enabling effortless inbound and outbound calls to both national and international destinations.

Seamless integration
and superior quality

Operator Connect ensures high-quality voice services with direct traffic between Microsoft and Gamma via the Microsoft Azure peering service.
This advance integration guarantees exceptional quality voice services and reliable connectivity.
Manage your telephony directly within Teams admin centre, provisioning and managing related numbers are straightforward. Control and customise your telephony experience, enhancing user experience and administrative efficiency.

Why choose operator connect for Microsoft teams?

VoIP connectivity:

Reliable inbound and outbound calling via Gamma’s network.

Quality of service:

Enhanced call quality through Microsoft Azure peering.

Easy management:

Manage numbers and call settings through the Team’s admin centre.

Flexible integration:

Ideal for Microsoft 365 customers utilising their preferred voice carrier.

Advanced features

Cloud auto attendant:

Customisable menus for efficient call navigation.

Cloud call queues:

Manage calls during busy
periods.

Video calls:

Easy face-to-face video calls, using their computer’s assets.

Music on hold:

Enhance caller experience with customisable hold music.

Call Park and retrieve:

Flexibility to hold and pick up calls from any device.

Call transfer:

Smooth communication
handoffs.

Group pick up:

Share incoming calls with
colleagues.

Caller ID:

Detailed caller information from your business directory.

Integrated dial pad:

Features like call forwarding and voicemail.

Outlook integration:

Schedule and join calls directly from Outlook.

Voicemail:

Access messages within Teams.

Elevate your teams experience with call recording

Take your Microsoft Teams to the next level with call recording. Capture every conversation, whether inside or outside your organisation with ease. This feature securely stores audio, video, and screen sharing, ensuring compliance and legal standards are met. Perfect for training, quality assurance, and dispute resolution, it ensures all vital information is documented and accessible to authorised users. With advanced capabilities beyond standard recording, it enhances decision-making and transparency. Make sure every interaction is captured and easily reviewed with our call recording solution.

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Frequently asked questions

What is Microsoft Teams and how does it work for collaboration?

Microsoft Teams is a unified communication and collaboration platform that brings together chat, video conferencing, file sharing, and app integration into a single workspace. It works by allowing users to create teams and channels for specific projects or topics. Within these channels, team members can communicate through chat, share files, collaborate on documents in real time, and integrate third-party apps for enhanced productivity. This centralised hub fosters efficient collaboration, whether teams are working remotely or in the same location.

What are the key features of Microsoft Teams that enhance remote work?

Microsoft Teams offers various features that make remote work seamless. These include real-time chat for quick communication, video conferencing for face-to-face interactions, file sharing and collaboration within channels, integration with Microsoft 365 apps, virtual whiteboarding, and the ability to access Teams from various devices. These features empower remote teams to stay connected, collaborate effectively, and maintain productivity despite geographical barriers.

How can I integrate third-party apps and services into Microsoft Teams

Integrating third-party apps into Microsoft Teams is simple. You can visit the Teams App Store, browse available apps, and add them to your workspace. These apps can range from project management tools to productivity apps and more. Once integrated, you can use these apps directly within Teams to streamline workflows and access essential tools without leaving the platform

What are the security measures in place to protect data shared on Microsoft Teams?

Microsoft Teams prioritises data security through various measures. It employs encryption for data in transit and at rest, complies with industry regulations (such as GDPR and HIPAA), offers multi-factor authentication for user access, and enables administrators to set permissions and access controls. Teams also provides secure private channels for sensitive conversations and information barriers to control data sharing within the organisation.

What is the difference between Microsoft Teams and other communication tools like Skype?

While Skype primarily focused on video and voice communication, Microsoft Teams is a comprehensive collaboration platform. Teams integrates chat, video conferencing, file sharing, app integration, and project management features into one interface. It provides a unified environment where teams can communicate and collaborate seamlessly, making it more suitable for modern teamwork and remote collaboration.

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What our customers say

"Paul at Energy Pal has demonstrated a sound understanding of both our industry and an in depth knowledge of the UK energy market and delivered new contracts that have benefited our organisation."

Martin Williams (CEO) - Gaucho & M Restaurants

"Energy Pal’s forward thinking approach throughout has not only resulted in significant savings for Somerhill School for our new gas and electricity contracts, but has also given us the confidence that we are now paying the most competitive tariff available.

Energy Pal have demonstrated an in depth knowledge of the UK energy market and delivered new contracts that have benefited Somerhill greatly. I would have no hesitation in recommending Paul’s services at Energy Pal to any School or business"

Somerhill School

"Paul Havell at Energy Pal offered us good honest advice, which has helped my hotel secure an extremely competitive energy tariff for the next 4 years and protected my business from the current energy crisis. I would have no hesitation in recommending Paul’s services at Energy Pal."

Ant Scragg (Managing Director) - The Spa Hotel Tunbridge Wells

"From start to finish Energy Pal have provided an efficient and friendly service and when we encountered issues with leaving our old supplier they quickly and efficiently sorted things for us.

Their approach has resulted in significant savings for Chris Potter County Sports electricity and gas contracts and has also given us the confidence that we are now paying the most competitive tariff available in the market and that when it comes up for renewal, we can rely on Energy Pal to negotiate a good deal on our behalf.

We would recommend Energy Pal to any local business in Tunbridge Wells interested in keeping energy related expenditure under control."

Jo Cuddy (Finance Director) - Chris Potter Country Sports

"Choosing an energy supplier has never been top of anyone’s priority list, but once every 2 of 3 years I’d painstakingly go through the process of getting quotes and popping them into a spreadsheet to determine which supplier was the cheapest.

This used to take almost an entire day! I was then introduced to Paul at Energy Pal via a mutual friend and have since used Paul for all of my sites, not only do I not have to lift a finger, Paul was able to get even better rates than myself direct from suppliers.

However, more importantly I have recommended Paul to a large number of contacts and every single one has contacted me to thank me for the introduction."

Matthew Sankey (Owner)- Sankey's Seafood Brasserie & Fishmongers

"Energy Pal from start to finish and have provided an exemplary standard of service from the outset. We have been extremely impressed with the professional approach that Energy Pal have adopted during the tender process for our utilities at Stampede.

Paul's forward-thinking approach throughout has not only resulted in savings for Stampede electricity contracts, but has also given us the confidence that we are now paying the most competitive tariff available in the market.

I would have no hesitation in recommending Energy Pal as a highly recommended energy consultant for any local business in Tunbridge Wells interested in keeping energy related expenditure under control."

Donna Marshall (Managing Director) - Stampede

"Energy Pal took control of our energy procurement requirements and Paul has provided an exemplary standard of service from the outset.